Frequently asked questions

Every piece is solid 925 sterling silver — 92.5% pure silver alloyed for strength. We never plate, fill, or use hollow cores: the weight you feel is silver through and through. Chains, pendants, rings and bracelets are all cut, chiseled and finished by hand at our bench.

Very close, but never identical. Each cross is hewn by hand, so hammer marks, chisel lines and patina vary slightly from piece to piece. These variations are the signature of hand work, not defects — your piece is genuinely one of one.

Our rings use standard US sizing (whole sizes 8–13). The most reliable method is to measure the inner diameter of a ring that already fits you and match it to our size chart, or wrap a strip of paper around your finger and measure the circumference. Between sizes? We recommend sizing up for wider bands.

Sterling silver naturally darkens (tarnishes) with exposure to air and moisture — many customers prefer the aged look. To keep a bright finish: wipe with the included polishing cloth after wear, store dry, and avoid pools, hot tubs and harsh chemicals. Tarnish never damages the metal and always polishes off.

Standard insured shipping takes 3–5 business days within the US. Orders over $200 ship free; otherwise standard shipping is $30. Every parcel is insured and tracked from our bench to your door.

Not yet. We currently ship to all 50 states and Washington, DC. Join our email list and we'll let you know when international shipping opens up.

Use the order number and email from your confirmation email on our Track your order page — no sign-in needed. Once the carrier picks up your package, you'll also get a tracking link by email.

Every Men Hewn piece carries a lifetime warranty against defects in materials and workmanship — a cracked band, a failed clasp, a broken bail. If a defect ever appears under normal wear, we repair or replace the piece free of charge. See the full Refund Policy for details.

Send us a message through the contact form with your order number and a photo of the piece. We reply within 24 hours, Monday–Friday, and confirm next steps by email. Approved refunds take 3–5 business days to appear on your statement.

For a warranty claim, a clear photo is usually enough — we don't require you to ship anything back first. If we do need the piece at the bench for repair or verification, we'll provide a prepaid insured return label and instructions.